Effective Date: March 9, 2026
This Privacy Policy describes how Zivio ("Zivio," "we," "us," or "our"), operated by Last Train to Juarez LLC, an Arizona limited liability company, collects, uses, stores, and protects personal information when you access or use our websites, applications, and services (collectively, the "Services").
Zivio is a platform that helps artists, venues, and other authorized users manage fan communications, digital marketing, audience engagement, and related promotional tools.
If you choose to connect your Facebook Page, Instagram account, or other Meta-connected asset to Zivio, we may access certain information made available through Meta's APIs, subject to the permissions granted by the user and Meta's Platform Policies.
This information may include, as applicable, Page IDs, Page name, Page metadata, post metadata, comments, engagement data, advertising account information, audience information, and other data necessary to provide requested features such as automated comment responses, engagement monitoring, ad campaign creation, ad management, analytics, and related platform functionality.
Zivio accesses Meta platform data only as necessary to provide the functionality requested by the user. We do not sell Meta platform data. We do not use Meta platform data for any purpose not permitted by Meta's Platform Terms and Developer Policies.
Zivio uses Meta platform data only after the applicable user or business has authorized the connection of the relevant Page, account, ad account, or other Meta asset to the platform.
If a user connects Meta advertising assets to Zivio, we may use authorized access to create, manage, edit, or report on campaigns, audiences, ads, and related advertising objects on behalf of that user. Zivio does not assume ownership of the user's Meta advertising assets and only uses such access to provide the services requested by the user.
Individuals may subscribe to receive SMS or MMS communications from an artist or other sender using the Zivio platform by voluntarily providing their phone number and indicating consent where required.
Message frequency varies. Message and data rates may apply. Consent to receive messages is not required as a condition of purchase.
Recipients may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact contact@zivio.live.
Users of the Zivio platform may import contact information. Zivio requires compliance with applicable consent and messaging laws and may enforce additional safeguards, including confirmation or suppression procedures, before imported contacts can receive future communications. Attempts to bypass compliance safeguards may result in suspension or termination of access.
We do not sell personal information. We may share information only as reasonably necessary:
We use trusted third-party providers solely for the purpose of operating, maintaining, securing, and improving the Zivio platform. These providers are not authorized to use personal information for their own independent marketing purposes.
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, maintain security, and enforce our agreements. Data retention periods may vary depending on the nature of the data and the purpose for which it was collected.
We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights regarding access to, correction of, deletion of, or objection to certain uses of your personal information. You may also disconnect your connected social accounts or Pages from Zivio through the applicable platform settings or by contacting us.
If you would like to request deletion of your account data, personal information, or any Meta platform data associated with your use of Zivio, you may contact us at contact@zivio.live. Please include sufficient information for us to identify your account and process your request. We will review and process verified requests in accordance with applicable law and platform requirements.
Users may also remove Zivio's access to connected Facebook or Instagram assets through their Meta account settings, business integrations settings, or by disconnecting the integration within Zivio.
Zivio is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you access the Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Services after an update becomes effective constitutes your acceptance of the revised Privacy Policy.
Zivio
Last Train to Juarez LLC
Phoenix, Arizona, USA
contact@zivio.live